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Contact Aurex Smart Systems in Oman
Whether you need equipment supplied, a system installed, a written quotation or a service callout on something already fitted, send us the details and we will come back to you with a straight answer. We cover Muscat and every governorate.
Reach us the way that suits you
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Call us
+968 78109286Fastest route for urgent faults and service callouts.
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WhatsApp
Message usSend photos of the gate, panel or camera position and we can often quote from those.
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Email
info@aurexsmart.comBest for drawings, device schedules and tender documents.
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Service area
Oman wide
Muscat and all governorates, residential and commercial sites.
Enquiry form
Send Us a Message
To get a useful answer first time, tell us the property type (villa, compound, office, warehouse, retail), which system you need (gate motor, cameras, fire alarm, intercom, cabling or home automation) and the location. If it is a fault on existing equipment, the brand and model help too.
Before you write
Business hours
- Every day
- 8:00 am to 10:00 pm
Open seven days a week, including Friday.
What happens next
- We review your enquiry and check what we hold in stock for it.
- We call to confirm requirements and clear up anything the message left open.
- We arrange a site survey where the job needs one.
- We send a written quotation in OMR with nothing hidden in the total.
Would rather not use a form
What we can help with
Common reasons people get in touch
If your enquiry is on this list, mention which line it matches and we can usually respond with a price or a next step straight away.
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Door Automation
- New gate motor supply and installation
- Motor replacement on an existing gate
- Remote and keypad programming
- Barrier and rolling shutter service callout
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CCTV & Surveillance
- New camera system design and install
- Adding cameras to an existing recorder
- NVR or DVR replacement and storage upgrade
- Remote viewing setup on phone
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Fire & Security Alarm
- Panel supply and commissioning
- Detector and sounder replacement
- Fault finding on a panel in alarm
- Scheduled testing and maintenance
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Intercom Systems
- Video door phone supply and install
- Smart door lock fitting
- Apartment block multi unit intercom
- Linking the intercom to the gate motor
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ELV Solutions
- Structured cabling for a new build
- Access control on doors and turnstiles
- Sound system supply and setup
- RF and satellite distribution
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Home Automation
- Smart lighting design and install
- Climate control integration
- Bringing existing devices onto one hub
- App setup and household handover
Service area
We work across Oman
Most of our installations sit in and around Muscat, but coverage is national. Survey, installation and callouts all run from the same team, so a job outside the capital is handled by the people who quoted it rather than passed to a subcontractor.
Travel is priced into the quotation up front. If a site is far enough out that we would batch it with other work in the region, we will say so and give you the realistic date rather than an optimistic one.
- Muscat
- Sohar
- Salalah
- Nizwa
- Sur
- Duqm
Questions
Frequently asked
If the answer you need is not here, call or send the form and we will answer it directly.
Do you supply equipment only, or do you install as well?
Both. We are an authorised dealer for the brands we carry and we run our own technical team, so the company that sells you the equipment is the company that fits it and supports it afterwards. You are welcome to buy hardware on its own if you already have a contractor, but most clients take supply and automation installation Oman wide as a single package because it removes the argument about who is responsible when something needs attention.
Do you cover areas outside Muscat?
Yes. Muscat is where the bulk of our work sits, so CCTV installation Muscat enquiries are usually scheduled quickest, but we cover every governorate including Sohar, Salalah, Nizwa, Sur and Duqm. Travel is priced into the quotation from the start rather than added as an extra once the team has arrived.
How long does a typical installation take?
A single motor fitted to an existing gate is normally one working day, assuming power is already at the pillar. A full villa package covering gates, cameras and intercom usually runs three to five days depending on cable routes and whether containment exists, and we confirm the schedule in writing before anyone turns up.
Do you service systems installed by another company?
Yes. We handle gate motor service Oman wide regardless of who carried out the original installation, provided the equipment is a brand we can still source parts for. If a unit has reached the point where repair costs more than replacement, we will tell you that plainly instead of billing you for repeat visits.
Is a site visit needed before you can quote?
Not always. For a straightforward item such as a replacement remote or a like for like motor swap we can quote from clear photographs and a few measurements sent over WhatsApp. For anything involving cable runs, multiple camera positions or fire detection we survey first, because a quotation written without seeing the building is a guess and guesses turn into variations later.
What warranty comes with the equipment?
Every unit is supplied through official distribution and carries the manufacturer's warranty, typically one to two years depending on the brand and the product line. Because we buy through appointed channels the warranty is honoured here, so a claim is handled by us in Oman rather than shipped abroad and waited on.
Still easier to just talk to someone
Call during business hours and you will reach the team that does the work, not a call centre. Outside hours, send a WhatsApp message and we will pick it up the next working morning.
+968 78109286